poker

Know Your Customer verification process

Why do I need to verify my account?

One thing all our players have to do is verify their age, identity, and address by sending us documents. This is because we have licensing and legal responsibilities.

This verification process is known as 'Know Your Customer' (KYC). It can happen at any stage, not just at registration or when you first deposit.

KYC verification helps us to protect players and create a safe environment. We need to make sure that:

  • Vulnerable players, such as minors, don't access our services.

  • Each player has an account.

  • We reduce the risk of fraud or duplicate accounts.

  • A real person with an active email address created the account.

  • We have the means to contact our players if we need to.

As a live casino would ask you to verify your identity, we also make sure that our players are who they say they are.

We use electronic checks to confirm player identities and ages, although we can't validate 100% of our players electronically. In some cases, we'll need to see your documents for KYC purposes.

Which documents do I need to send?

Depending on your registration country or license, we may accept different documents.

Proof of Identity (ID)

We accept any of these:

  • Passport
  • Driver's license
  • National ID card

If you can't send any of the above, we also accept the:

  • Armed Forces ID card
Proof of address (POA)

Send us one of the following:

  • Utility bills such as gas, water, electricity, internet, landline, or TV bill no older than six months. We can't accept insurance documents.
  • Driver's license
  • Bank statement no older than three months.
    We don't accept bank statements from online banks as valid proof of address. These are banks such as Revolut, Monese, Monzo, Atom, N26, Pockit Ltd, etc.
  • Credit card statement no older than three months.
  • Tenancy agreement with date and signature.
  • Employer letter.
  • Tax or government letter.
  • Household or motor insurance certificate no older than 12 months.
  • Hungarian address card for players residing in Hungary.
  • The following countries accept Propiska:
    • Belarus
    • Ukraine
    • Uzbekistan
    • Armenia

If you don't have any of these documents, send us one from the list below:

  • Financial letter. For example a commercial letter of credit, transferable bank credit letter or investment letter.
  • Local Authority letter
  • Government agency letter
  • Social Security letter
Bank or credit card documents

The security of your data is a priority for us. We follow Payment Card Industry Data Security Standard (PCI DSS) rules.

Before sending your documents, make sure that:

  • Only the first six and last four digits of your card number are visible. The other digits have to be masked, covered, or made unreadable, for example: 444444******4444.
  • You don't send a copy of the back of your credit or debit card.
  • If you receive online bank statements, make sure that:
    • You send a screenshot of your statement showing your full name, account details, and issue date no older than three months.
    • Your card number is protected as we mentioned before.
    • The screenshot must show the complete screen of the device and the URL address.
  • If the credit or debit card numbers don't appear on your bank statement, send us a sample showing the most recent transactions to your user account.

 

Examples of IDs we can accept
Identity document

Faces in the images are blurry for data protection reasons. These images are just examples. Make sure we can see your face clearly on your copies.

ID FR exampleID FR example1

IT ID exampleIT ID example1

UA ID exampleUA ID example1

Driver's license

Faces in the images are blurry for data protection reasons. These images are just examples. Make sure we can see your face clearly on your copies.

FR DL exampleFR DL example1

RO DL exampleRO DL example

UA DL exampleUA DL example1

Passport

Faces in the images are blurry for data protection reasons. These images are just examples. Make sure we can see your face clearly on your copies.


UA PP exampleCA PP example

Which documents we can't accept?

We may not be able to accept certain documents depending on your country and license.

Proof of Identity (ID)

We cannot accept any of these:

  • Residence permit
  • Provisional driving license
  • Birth certificate
  • Canadian Health card
Check out other ID documents we can't accept in your country or license
Belgium
    • Driver's license
Czechia
    • Armed Forces IDs
Germany
    • Driver's license
Spain
    • Asylum seeker's card
    • Driver's license - If you already have registered as a nationality or country in your account.
France
    • Armed Force ID
    • Work permit
Greece
    • Driver's license
    • Residence card
India
    • Armed forces IDs
    • Minor PAN card
Ontário
    • Social Insurance card
Romania
    • Handwritten provisional IDs
Sweden
    • IDs without Personal number

Proof of address (POA)

We cannot accept any of these:

  • Payslips
  • Mobile bills
  • Invoices
  • Medical appointments or sick leave notes.
  • Subscription to magazines.
  • Bank statements from online banks. These are banks such as Revolut, Monese, Monzo, Atom, N26, Pockit Ltd, etc.
Check out other POA documents we can't accept in your country or license
Spain
    • HU address card.
    • Back of German ID.
    • RU passport - Propiska
France
    • Back of IDs
    • RIB or bank statements
    • Financial Institution letters
    • Housing tax
Greece
    • Driver's license
Sweden
    • Utility bills such as gas, water, electricity, internet, landline or TV bill
    • Bank statement
    • Correspondence from Government or Local Authorities
    • Insurance documents - valid within the last three months
    • Financial Institution letters
    • Payslip or Employer letters
    • Rental agreements invoices
    • Medical appointments
    • Subscription to magazines
    • Mobile bills
United Kingdom
    • University enrollment
    • Provisional driver's license
Documents image quality we don't accept
Blurred
    • Text must be clear and the images must have a high resolution.

IT ID blurry

Photocopies
    • We can't accept images of photocopies.

photocopy example

Cropped
    • The four corners of the document must be visible, including the MRZ code or unique document number.

PP cropped example

Illegible or concealed information
    • All essential information on the document must be visible, including your date of birth and unique document number.

concealed example

What are you looking for when I send in my KYC documents?

For IDs, we need to see:

  • Your full name
  • Date of birth
  • Issue date or expiry date
  • The entire document
  • Your signature

For POA, we need to see:

  • Your full name
  • Your current address
  • Issue date no older than three months.
What are the supported document formats I can send?

You can send your documents in any of the following formats:

  • Scanned copies
  • Digital photos of the original document if the image is clear.
  • Screenshots as mentioned above.
  • Photos or images must be legible and clear.
  • Images must be in full color.
  • .pdf
  • .doc
  • .bmp
  • .png
  • .jpg
Why have you asked me to send more documents?

Based on your activity, we may need to ask you for more documents. It might be to meet regulatory obligations or for advanced verification. This helps us to keep you safe when you use our site.

Not all players need to send more documents but, if you do, we'll ask you for the documents we need. In some cases, this might impact your ability to play.

Make sure your registered email address is updated so that we can contact you quickly.

What is Source of Wealth (SOW)?

The Source of Wealth (SOW) check describes how a player, or their family, has earned their total wealth.

For example, we'll need to look at the activities that generate or contribute to the player's financial accumulation and other assets.

Examples of SOW:

  • Inheritance
  • Investments
  • Ownership of a business
  • Employment
Why is SOW important?

This check helps us to prevent money laundering on our site and protect players as part of our responsible gaming policy.

What SOW documents do I need to send?

We'll only ever ask for documents specific to your betting. We accept any of the following:

  • Payslips no older than three months
  • A signed letter from your employer on company letterhead confirming salary, employment start date, and profession
  • A bank statement showing your last three salary payments
  • Investment statements
  • A copy of your accounts if you're self-employed, showing your salary and details
  • A letter from lawyers handling the sale of property or business
  • Other clear evidence related to your poker, gambling, or lottery winnings
What is your Source of Funds (SOF)?

This check describes your immediate source of funds, for example: the deposit method you used to credit your account with us.

Why is SOF important?

As part of our licensing and legal obligations, we're obliged to get specific information from our players to carry out our internal security checks.

In all instances, regardless of your location, we need to make sure:

  • The right person is using the account.
  • We protect our players from fraud or being linked to illegal activities.
  • Our players can play on our site in a manner that doesn't harm their personal and financial well-being.
  • We're acting in line with laws and regulations in the regions we operate.
What documents do I need to send for SOF verification?
  • Bank card
  • E-wallet account
  • Pre-paid voucher
  • Bank transfer
  • Peer-to-peer transfers. This kind of transfer (between players) is not available in all licenses.

What happens if I don't send the documents?

If we can't contact you or you can't send us the documents we need, we may have to restrict your account until we receive the information we need.

Are my documents and information stored safely?

We take every precaution to protect the confidentiality of our player's identities and any other sensitive information we collect.

We have internal restrictions in place to secure your information.

No one has access to this information other than to the player or as described in our Privacy Policy, which you can find on our website.

All our employees need to comply with the Privacy Policy to keep player information confidential. This obligation continues even after the employee has left our organization. We invest in the latest security architecture technology to protect the data we hold.

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