The data from your computer passes through various network devices before reaching our servers.
We refer to each device your data passes through as a hop. Data is likely getting lost at the first few hops, i.e., your router or ISP (internet service provider) equipment.
To fix this, try these steps.
If you are using a wireless connection and still experiencing issues, we recommend taking these steps:
Using a speed test site to check for improvement after each step may help to pinpoint the issue. Popular speed test sites include:
Finally, if there's no improvement, contact your ISP to get them to check your connection.
Disclaimer:
We provide links to third-party websites and products as a courtesy to our players. The Stars Group neither endorses nor assumes responsibility for the use of these products or websites, which are independent of The Stars Group. Please be aware that any information or products mentioned should be used or referenced at your own risk and discretion.